• Toyota

Brown Toyota

1357 Richmond Road
Directions Charlottesville, VA 22911

  • Sales: (888) 531-6220
  • Service: (888) 577-7428
  • Parts: (888) 794-9701

Customer Testimonials

It went very well. Faster than expected. I mistakenly thought I had made the appointment. The adviser went out of his way to accommodate me anyway, saving me an extra trip. Keep up the good work.
David Brown
Every request for work that I made was fully responded to. The people who did the detailing package did the best job I have ever seen -- ever!
My Toyota Prius looked brand new, inside and out!

Both the service advisor and the cashier explained certain details of the work that needed to be completed and the prices involved. They both did an excellent job of informing me about work and prices.
Sue Dyer
Brown Toyota was proactive and very engaged through the process - I felt the service advisor cared to make my experience a good one. They were honest and fair about the assessments of challenges with the vehicle.
Glenn Lock
Service was great! They communicated well with me and the service was done in sufficient time. I was welcomed with a smile. The process was easy. Jim called when he saw a problem and discussed it directly with me. When I asked for something else to be done they did it. I had a great experience! Continue to do what you are doing. Jim is great!
Lisa Wood
Easy! Made an appointment and my service was completed in about an hour. The dealership was courteous and accurate in their time estimate for completion of services.
Jack Fisk

Once again I received excellent service from your rep, Alex Tetter. Courteous, prompt, knowledgeable. I received a status call informing me of a minor repair that was necessary and another call letting me know I could pick up my Prius. This is the kind of service I have come to expect from you folks.  Real Pro Stuff. And I thank you!

Richard Warner

I had my state inspection done today and they did a really nice job washing my car, including a nice vacuum, window washing, cleaning interior surfaces, dressing tires, etc.

Having been in sales and service (different product) for 30+ years, I am very familiar with how much a gesture of this kind means to a customer, and know that this type of advertising pays huge dividends for cultivating repeat business, the life blood for all of us. A dollar spent for something like this is worth ten spent on media or print ads.

Nicely done. If my eight year old Camry ever gives me any trouble, I'm sure you will see me again when I start looking for a new car.

Rob Spauls
Alex Teeter is extremely professional and prompt. I recently had a emergent transmission situation at the end of a work day and Alex went above and beyond to help resolve my transmission issue. The mechanic, Waxman, took very good care of my truck and made al the repairs in a timely manner. When I asked to speak with him about my repairs, he explained the problem and what he recommended to resolve the issue. Frankie, the shuttle driver got me to my place of employee in quick manner. He did not delay and understood the importance of my arriving to work at the specified time. Overall, an excellent encounter. I trust the team I am assigned implicitly with my Tundra. Keep this up and I may come back to purchase a new truck from you. Thanks!
Alan Higgins

Thank you for the usual careful, clean service that Brown Toyota is getting famous for.  See you guys again soon!

Kathy Lombardi
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